Category Archives: Uncategorized

The Nelson Medical Practice – Update on our current services

Update – August 2021

As we move into August the current local case rate of coronavirus remain high and we urge everyone to be cautious at this crucial time.

Please be assured that the practice is open and we want to encourage you to seek support from the surgery if needed, for any reason.

The symptoms of coronavirus infection are often mild to start with and we ask that if you are at all concerned that you or a relative have coronavirus then please book a formal PCR viral swab via www.gov.uk/get-coronavirus-test (lateral flow home tests are NOT sufficiently accurate to exclude coronavirus).

We have seen a significant surge in demand over the last few months and are currently handling over 1,000 calls on average each day. We understand call waiting times can be frustrating but ask that you remain patient with our team.

We have seen incredible uptake of the vaccination locally and it is good to see that this is protecting out local population. Your local NHS is delivering the biggest vaccination programme in its history, with over 1,260,000 Covid-19 vaccinations administered across South West London.

We recognise the significant mental and physical demands that this pandemic has put on everyone and want to share with you some wellbeing workshops that are available to Merton residents. Upcoming workshops include “Alcohol, Mood and Emotions”, “Feeling Confident coming out of Lockdown” and “Managing Sleep”. These are arranged through Merton uplift by calling 020 3513 5888 or by visiting www.eventbrite.co.uk/merton-uplift

Over 25?

Book your COVID-19 vaccination online now

Call 119 or visit the Covid Vaccination page on the NHS website to book your COVID-19 vaccination appointment.

Appointments

The Nelson Medical Practice has remained open throughout the Covid-19 pandemic, offering appointments in person at the surgery, on the telephone and via video link.

Like healthcare services all over the UK, all consultations will initially be carried out remotely via a phone or video call. This helps us manage care in a safe and, we hope, effective manner. If we can resolve any issues via a phone or video call we will, hopefully providing a more convenient and responsive service whilst reducing your risk of infection. However if either you, or we feel you need to be seen in the surgery then we are here for you. The initial phone call often allows tests and investigations to be organised before a face to face consultation, making the most of your time with the doctor.

Patients can directly book telephone appointments through the ‘Patient Access’ app, using the online symptom-checker tool ‘Doctorlink’ or by calling the practice on 0203 826 0826. We kindly ask that patients do not, in the first instance, come in to the practice to book an appointment. Advice and information is also available for patients through the ‘Get Help Now’ tool on our practice website.

Our Same Day Team are available from 08:00 – 18:30 Monday – Friday to deal with clinically urgent problems which need addressing that day – this can be accessed in the usual manner by calling 0203 826 0826. We are now using video calls and two-way text messaging (including the sending of pictures) in addition to telephone calls to offer an even more comprehensive service.

We continue to provide Home Visits to those that need them. Please be aware that there is a limited capacity to provide these and we are only able to provide these to people who are housebound and unable to attend the Surgery. If you think you may need home visit then please contact the practice before 11:00am to request a visit.

We have hugely increased our capacity for telephone triage and our phone lines are open 08:00 – 18:30 Monday Friday. If you are unwell outside of these times please contact NHS 111, or use the online symptom checker Doctorlink – the results of this symptom checker are fed back to the practice to arrange appropriate appointments if needed. If it’s an emergency please call 999 or attend the nearest accident and emergency department.

We’ve also expanded the use of our Doctorlink App. Here you can check your symptoms 24 hours a day and if you need to see a doctor you can book a telephone appointment directly through the app.

Patients can also directly contact other primary care services, including;

If you need help from the practice but don’t think you need to speak to a doctor then you can use the ‘contact us’ form on our website – follow the link on our home page. We hope that this is convenient to use, please allow 2 working days for a response from the practice.

Keeping you safe

In order to keep you safe whilst in the building you may notice a few changes, please be reassured that this is to maximise the safety of patients and staff.

Please wear a face covering, respect social distancing and follow the one-way system. If you are asked to wait outside or in the car please do so. Of course remember to wash or sanitise your hands before entering and on leaving the building.

Once inside, barriers and floor markers will help you to maintain strict 2m social distancing. The waiting areas have also been marked so you know where it is safe to sit. You will need to check in with a receptionist rather than the automatic screens.

Your clinician will be wearing Personal Protective Equipment (PPE). All our non-clinical staff wear face coverings, you will also need to wear a face covering when entering the building.

Infective symptoms and isolation room

If you have symptoms which could possibly be caused by an infection please do not come into the practice without first speaking to a doctor. We have a specific consultation room in which strict infection control and cleaning procedures are maintained. This is separate to the main surgery. This is in order to keep you and other patient’s safe. If you are asked to come to the isolation room by your doctor you will be given a specified time, please then wait outside the building until your doctor calls you. This is in order to limit your waiting time within the building. Please wear a face covering, walk straight through the building to the surgery reception and avoid touching surfaces. The isolation room is to the left of the surgery reception and is separate from the rest of the surgery. Either your doctor or the receptionist will then show you into the consultation room.

If you have any symptoms of Covid-19 you must book a PCR test. These can be arranged on-line at NHS coronavirus test or by calling 119.

Please note the lateral flow self-tests are only useful for regular testing when you do not have symptoms, if you have symptoms please book a more accurate PCR test using the above link.

Other services

There are lots of useful links here on our website which might help you to manage your health at home as well as contacts for other NHS and voluntary organisations who can help.

We are working with our local partners to direct patients with suspected Covid-19 to dedicated clinics and to see those who need to shield in the safety of their own homes.

Blood tests continue to be performed on the ground floor 08:00 – 19:30 Monday to Friday and 08:00 – 13:00 on Saturdays.

Helping us help you

There are some things that you can do to help us to help you at this time.

If you think you might have Covid-19 please do NOT come to the surgery. Please book a PCR test (not a lateral flow self-test) by calling 119 or by visiting NHS coronavirus test. Our team will be here to support you if your symptoms worsen and can arrange home oxygen monitoring if needed.

When you call the surgery please give the navigator (receptionist) as much information about your problem as possible – this will allow them to get you the right help. Please ensure that your contact details are up to date and that you have nominated a pharmacy where we can send any prescriptions electronically. Consider downloading the Patient Access app so you can check results and order regular medications using this.

If we are calling you back please ensure your phone is charged up, set to ring and in the area with the best reception. Video calls work best over WiFi. We will send you a link by text, you follow this and will need to enable the mic and camera when asked to do so. If you have a rash or skin lesion consider taking a photograph in good light before we call so that you can text the image to us if needed.

It really helps us if you have some easy to use equipment, such as a thermometer and blood pressure machine, at home. A thermometer means you can check your temperature and an automated blood pressure machine can be purchased in the pharmacy or online and will also check your pulse. If you have a long-term condition such as diabetes or take regular medications it is often important for us to check your weight so having some bathroom scales is helpful too.

We know that advice is changing fast and it can be confusing. We want to reassure you that we are here to help and working hard to keep everyone safe. We will keep our website and social media feeds regularly updated so please do follow us or check back regularly. Stay safe and stay well but remember we are here if you need us.

The Nelson Medical Practice Team

General Practice Data for Planning and Research

All GP practices in England are legally required to share data with NHS Digital under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

You have the choice to opt out – to do so, please follow the instructions below.

You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice – NHS Digital.

The GPDPR extraction (planned originally for 1st July) is now scheduled to take place on 1st September 2021.

Opting out

If you do not want your data to be shared outside of the GP practice for purposes except your own care, you can register a Type 1 opt-out with us. This can be done by returning this form to us by email (swlccg.enquiriesnelson@nhs.net) or by post.

If you do not want your data to be shared outside of NHS Digital for purposes beyond your direct care, you can register a National Opt out online: National Data Opt Out Link

General Practice Data for Planning and Research

All GP practices in England are legally required to share data with NHS Digital under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

You have the choice to opt out – to do so, please follow the instructions below.

You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice – NHS Digital.

The GPDPR extraction (planned originally for 1st July) is now scheduled to take place on 1st September 2021.

Opting out

If you do not want your data to be shared outside of the GP practice for purposes except your own care, you can register a Type 1 opt-out with us. This can be done by returning this form to us by email (swlccg.enquiriesnelson@nhs.net) or by post.

If you do not want your data to be shared outside of NHS Digital for purposes beyond your direct care, you can register a National Opt out online: National Data Opt Out.

Nelson Health Centre Vaccination Site

Please note that the Nelson Health Centre site is no longer booking people in for first doses of the Covid-19 vaccine. We’re making this change so health services offered at The Nelson can return to normal after the pandemic, enabling us to treat more patients.

If you are eligible to receive your vaccine, visit the NHS national booking website or call 119, where there are plenty of local options. Eligible patients will also receive invitations from their GP practices to book at the Wilson Hospital site.

If you had your first dose vaccination at The Nelson, we will be in touch inviting you to book your second dose. Alternatively, you can book at a different local site on the NHS national booking website the or by calling 119.

Q&A for practice staff to use if patients ask questions

Why can’t I book my Covid-19 vaccination at The Nelson Health Centre?

We are no longer booking people in for first doses because we need space so normal health services can resume on the site.

Where can I go instead?

For first doses you can book on the NHS website where you’ll find several local options including Centre Court, AFC Wimbledon and Hilton Pharmacy on Grand Drive. You can book at the Wilson hospital, when you receive an invitation from us. We also organise many pop-up clinics – keep an eye on Nextdoor and Twitter to find out more.

What if I had my first dose at The Nelson?

As we will continue offering second doses from The Nelson until August, we will contact you with details of how to book at The Nelson or The Wilson Hospital when it’s your turn. Alternatively, you can book your second dose on the NHS website.

Can I go to a walk-in for my second dose?

Second doses aren’t currently available at walk-in clinics – you need to book so we can make sure you receive the same vaccine as for your first dose.

Covid 19 Passport

If you have had a full course of the COVID-19 vaccine then you can now access your Covid-19 passport via the NHS app from the 17th May.

You do not need to contact your GP for this information instead you will need to register on the NHS app.

How to register for the NHS app:

Register with the NHS app: Quick guide – YouTube

How to access your covid vaccination certificate on the NHS app:

Access your covid vaccination certificate UK – YouTube

SWL Under 50s Survey

Tell us your views about the covid19 vaccine – your chance to win a £150 Amazon voucher!

We want to know what you think about the covid-19 vaccine

The NHS in South West London has done an amazing job to roll out the biggest vaccination programme in the NHS’s history

Soon we will be offering the vaccine to younger people – and we want to make sure we are ready to support you to come forward to get your vaccine when it’s your turn

Please help us by answering a 7 minute questionnaire – and have your chance to win £150 amazon voucher – and help your local NHS

The survey launched on Tuesday 16 March 2021 and will close at midnight on Tuesday 23 March 2021

Fill in the survey here now www.surveymonkey.co.uk/SWLCovidVaccine18-50