Urgent appointments

The quickest and easiest way to arrange an urgent appointment (for today or tomorrow, Monday to Friday) is by using our AskFirst App.

Alternatively, if you cannot use the app:

When you get in touch, our Patient Care Navigators will ask you some questions to appropriately direct your care. Anything you tell our trained navigators is treated in the strictest of confidence.

For urgent appointments, we may ask you to attend surgery for a face-to-face appointment.

Read more about managing your health online.

Community Pharmacy Consultation Service

Going to your local pharmacy offers an easy and convenient way to get clinical advice on minor health concerns - you don't need an appointment and you can be seen in a private consultation room.

Your local pharmacist can now supply medicines for seven conditions, if appropriate, without the need for a GP appointment or prescription. These conditions include earache(for those aged between 1 and 17), impetigo, infected insect bites, shingles, sinusitis, sore throat and urinary tract infections (UTIs) for women aged 16 to 64 years.

To refer yourself to a local pharmacy, follow this link

Find out more about the Community Pharmacy Consultation Service

Routine appointments

To request a routine appointment

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Read more about managing your health online.

Your appointment

However you choose to contact us we may offer you a consultation with a member of our multiprofessional team:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email.

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

To cancel your appointment:

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond.
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
  • If you need an interpreter.
  • If you have any other access or communication needs.
  • If you require a chaperone.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit you can:

  • phone us on 020 3826 0826, Monday to Friday as soon after 8am as possible
  • visit the surgery and speak with a receptionist, Monday to Friday, when we are open
  • email the practice on

Date published: 11th September, 2023
Date last updated: 4th March, 2024