All appointment requests, whether urgent or routine, are triaged and navigated to ensure they are directed to the right appointment / pathway.
Urgent appointments
The quickest and easiest way to book an urgent appointment (for today or tomorrow, Monday to Friday) is by using the Ask First App.
The Ask First App will ask patients a series of clinically validated questions to triage their concern and offer an appointment, if required.
Please note, the Ask First App has direct access to all our available appointments. If there are no appointments available and your problem is urgent, requiring same day attention, please call the surgery on 0203 826 0826 (Monday – Friday 08:00 – 18:30).
If you are experiencing issues with the Ask First App, please email askfirst@sensely.com for assistance.
Patients who are unable to use the Ask First App can contact the practice on 020 3826 0826 or visit the surgery and speak with a Patient Care Navigator (Monday - Friday 08:00 – 18:30).
Our Patient Care Navigators will ask you some questions to appropriately direct your care. Anything you tell our trained navigators is treated in the strictest of confidence. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
For urgent appointments, we may ask you to attend surgery for a face-to-face appointment.
Read more about managing your health online.
Routine appointments
All routine GP appointment requests must be made using the Ask First App.
Patients will be asked a few questions, including if they prefer to see a particular GP, and their appointment request will then be logged.
Please note, patients cannot directly book into a routine GP appointment. Requests for routine appointments will be triaged and patients will receive a response from the practice by the end of the next working day (18:30 Monday – Friday).
If you are experiencing issues with the Ask First App, please email askfirst@sensely.com for assistance.
Patients who are unable to use the App should contact the practice on 0203 826 0826 or visit the surgery to speak with a Patient Care Navigator (Monday - Friday 08:00 – 18:30).
Our Patient Care Navigators will ask you some questions to appropriately direct your care. Anything you tell our trained navigators is treated in the strictest of confidence. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Community Pharmacy Consultation Service
Going to your local pharmacy offers an easy and convenient way to get clinical advice on minor health concerns - you don't need an appointment and you can be seen in a private consultation room.
Your local pharmacist can now supply medicines for seven conditions, if appropriate, without the need for a GP appointment or prescription. These conditions include;
- earache (for those aged between 1 and 17)
- impetigo
- infected insect bites
- shingles
- sinusitis
- sore throat
- urinary tract infections (UTIs) for women aged 16 to 64 years.
To refer yourself to a local pharmacy, follow this link
Find out more about the Community Pharmacy Consultation Service
Your appointment
However you choose to contact us, we may offer you a consultation with a member of our multiprofessional team:
- by phone
- face to face at the surgery
- on a video call
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- Use your NHS account (on the NHS website or in the NHS app).
- use our appointment cancellation form
- use an online form on this website
- reply CANCEL to your appointment reminder text message
- email the practice on swlicb.enquiriesnelson@nhs.net
- phone us on 020 3826 0826, Monday to Friday, when we are open
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
- If you require a chaperone.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit you can:
- phone us on 020 3826 0826, Monday to Friday as soon after 8am as possible
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
- email the practice on swlicb.enquiriesnelson@nhs.net