Contact us

Phone number

Reception: 020 3826 0826

Phones lines open 8am to 6:30pm Monday to Friday.

All other Health Centre Services, call: 0208 7258 101 / 102

Contact us online

You can contact us online using the Ask First website or app. Go to our Managing your health online page for further information.

Contact us online


GP services only email address:


The Nelson Medical Practice
220 Kingston Road
SW20 8DA

Get directions (opens in Google Maps)

You can use Bus, Tram, Train to get to The Nelson Medical Practice.

You can plan how to get here on this useful service Traveline.

DayOpening hours
Monday8am to 8pm
Tuesday7am to 8pm
Wednesday7am to 8pm
Thursday7am to 8pm
Friday7am to 6.30pm
Saturday8am to 5pm

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you have an URGENT dental problem you should call your Dental Practice, if you have one. If you don’t have a dentist, you can call NHS 111 (by dialling 111 from any landline or mobile phone free of charge and they can find an emergency dentist for you).

  • If you have any special needs please let our Patient Care Navigators know so that we can help and ensure you get the same support in the future.
  • Disabled parking, Disabled WC, Induction loop, Signing service available, Step free access, Wheelchair access
  • Wheelchair access – The Practice has been specially designed to make it easier for disabled patients to visit. There are no steps at the entrance of the building giving patients easy access. Due to fire regulations, we do have heavy fire doors, however if you have trouble opening these please ask a Patient Care Navigator for assistance as they are always happy to help.
    There are several dedicated disabled car parking spaces available immediately outside the front entrance of The Practice.
    We have a wheelchair for patient’s use, at their own risk, should you require one whilst visiting our premises.
    We have two disabled toilets one on each floor.
  • Loop system – We have a loop induction system at the reception desk to assist the hearing impaired.
    For more information on the loop hearing system visit Hearing Link website.
  • Blind/partially sighted – If you or family members are blind or partially sighted we can give you a CD or large print of our practice leaflet upon request. Please ask our Patient Care Navigators for further information.

For more advice and support for blind people please see the following websites:

  • Guide Dogs – Guide dogs are welcome at the practice but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.

Further Information:

Other disability websites

Car Parking, Cycle parking, Disabled parking

Disabled parking – The Blue Badge Scheme is for people with severe mobility problems. It allows Blue Badge holders to park close to where they need to go. For more information and an application form visit Merton Council’s website.

Changing your contact details

To update details like your name, address, phone numbers or email address: fill out the change of contact details form below phone or visit the surgery, when we are open ... [continue] Changing your contact details

Friends and Family Test

Please let us know how likely you are to recommend our GP practice to your friends and family.

Patient feedback

We welcome your views and suggestions about our service. Please tell us about your experiences using the form below. If you would like a personal response please include your contact ... [continue] Patient feedback

Register with the surgery

Catchment area Before filling out a registration form, check you are in our catchment area. Find out which GPs you can register with on the NHS website. Registering with the surgery ... [continue] Register with the surgery

Request a private GP letter

Fill in the form below to request a private GP letter.

Sick (fit) notes

If you’ve been off sick for more than 7 days To request a sick note: use an online form (through the Ask First website or app) fill out a sick note ... [continue] Sick (fit) notes

Test results

Getting your test results Once a doctor has reviewed your test results, you can view them: use an online form (through the Ask First website or app) in your NHS account ... [continue] Test results

Date published: 20th September, 2023
Date last updated: 1st February, 2024