The information here will help you decide if you need to see your GP, and will give you the confidence to know when and how to make an appointment.
We have included useful resources to cover a range of issues that may be concerning you.
Confidentiality - All consultations are confidential. We will not discuss anything with anyone else without your consent. There may be a rare occasion when it is necessary to share information, if we feel you or someone else is at risk of serious harm, but we would try and discuss this with you first.
Our reception staff and administration team are fully trained in patient confidentiality. They are not allowed to disclose any information about you, (even the fact that they have spoken to you or seen you in the waiting room), to anyone else.
Booking Appointments - To book an appointment you can call 020 3826 0826.
The Patient Care Navigator will ask you to confirm your full name, address or date of birth. Sometimes they may ask the nature of your problem. This is only so they can book the correct appointment duration with the correct person. You do not have to tell them if you do not want to.
We will try to arrange any appointments at a suitable time for you.
If you have a lot to discuss you can ask to book a ‘double appointment’.
We have both male and female doctors available, so if an appointment is not urgent you can choose who you would prefer to see.
You can ask for a telephone consultation if it is suitable? We can call you back on your mobile if you have one, so you do not always need to come to the surgery.
We now run a Teen Walk- In clinic, Tuesdays 5-6:30pm. You can register between 4:30- 5:30pm on the day, to be seen by a doctor between 5pm and 6:30pm.
When you see a doctor or nurse - Our doctors and nurses respect your opinions and concerns. They are here to listen to you and empower you to make decisions about the best options for your care.
If you are over 16 years of age you can register to use Patient Access (EMIS on-line), which is our secure online service. (You need to register in person at our reception and bring ID if you have it.) This allows you to book, cancel or view any appointments and order any repeat medication. You can also view some aspects of your medical record such as allergies, immunisations, test results, and a summary of your record (subject to your GP’s approval). This online service is available 24 hours a day 7 days a week.
You are welcome to come on your own, or bring a friend or relative. All our patients are offered a chaperone for intimate examinations, so please feel free to ask for one if it is not offered. You can decline this too.
Support services
Kooth offers free online support for young people.
- Problems at home
- Problems at school
- Drink and Drugs
- Sexual health and sexuality
-Anxiety Stress
- Eating Disorders
- Relationships