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The Nelson Medical Practice

Kingston Road, London, SW20 8DA

111 Out of hours
GP services only, call: 020 3826 0826
All other Health Centre Services, call: 0203 668 3300

Young People

This part of our website is specifically designed for 13 to 25 years olds.

The information here will help you decide if you need to see your GP, and will give you the confidence to know when and how to make an appointment.

We have included useful resources to cover a range of issues that may be concerning you.

Confidentiality

All consultations are confidential. We will not discuss anything with anyone else without your consent. There may be a rare occasion when it is necessary to share information, if we feel you or someone else is at risk of serious harm, but we would try and discuss this with you first.

Our reception staff and administration team are fully trained in patient confidentiality. They are not allowed to disclose any information about you, (even the fact that they have spoken to you or seen you in the waiting room), to anyone else.

Booking Appointments

To book an appointment you can call 020 3826 0826.

The Patient Care Navigator will ask you to confirm your full name, address or date of birth. Sometimes they may ask the nature of your problem. This is only so they can book the correct appointment duration with the correct person. You do not have to tell them if you do not want to.

We will try to arrange any appointments at a suitable time for you.

If you have a lot to discuss you can ask to book a ‘double appointment’.

We have both male and female doctors available, so if an appointment is not urgent you can choose who you would prefer to see.

You can ask for a telephone consultation if it is suitable? We can call you back on your mobile if you have one, so you do not always need to come to the surgery.

We now run a Teen Walk- In clinic, Tuesdays 5-6:30pm. You can register between 4:30- 5:30pm on the day, to be seen by a doctor between 5pm and 6:30pm.

When you see a doctor or nurse

Our doctors and nurses respect your opinions and concerns. They are here to listen to you and empower you to make decisions about the best options for your care.

If you are over 16 years of age you can register to use Patient Access (EMIS on-line), which is our secure online service. (You need to register in person at our reception and bring ID if you have it.) This allows you to book, cancel or view any appointments and order any repeat medication. You can also view some aspects of your medical record such as allergies, immunisations, test results, and a summary of your record (subject to your GP’s approval). This online service is available 24 hours a day 7 days a week.

You are welcome to come on your own, or bring a friend or relative. All our patients are offered a chaperone for intimate examinations, so please feel free to ask for one if it is not offered. You can decline this too.

Docready has information and advice about what to expect and how to plan speaking to a GP about your mental health. Examples such as a ‘Check List’ are available to plan what you are going to say to a health professional. We do understand that sometimes it can be embarrassing or awkward talking about your problems.

Resources

The Mix – essential support for under 25s

  • Sex and Relationships
  • Your Body
  • Mental Health
  • Drink & Drugs
  • Housing
  • Money
  • Work and Study
  • Crime and Safety
  • Travel and Lifestyle

The Mix (formerly YouthNet) provides information and emotional support for young people in the UK. Offers peer support and advice and guidance to support young people with challenges they may face, including in the areas of mental health, sex and relationships, crime and safety, bullying, drugs and alcohol, money, work and study and more.
Young people can refer themselves to this service.

Mental Health

Off the Record (counselling services for 11-25 year olds)

  • Self/ parent refer (if over 13) or GP refer (form on EMIS)
  • Drop-In service every Wednesday between 3.30-5.30pm at Vestry Hall, 336 London Road, Mitcham CR4 3UD

Telephone: 0203 984 4004

Email: merton@talkofftherecord.org

Kooth.com

Free online support for young people.

  • Problems at home
  • Problems at school
  • Drink and Drugs
  • Sexual health and sexuality
  • Anxiety Stress
  • Eating Disorders
  • Relationships

Relate (help for children and young people)

Relate is able to offer counselling to any young person who’s having problems, whether they feel depressed, or have issues with their parents or at school.

Common problems are raised on the website, and help is available face-to-face, by phone and via the internet with online live chat. Phone lines, email, live chat and face-to-face counselling open to all.

Young people can refer themselves to this service.

Telephone:

0300 003 3225 (Local Office)

0300 100 1234 (Main Helpline)

London Wimbledon Relate:

Guild House
30-32 Worple Road
Wimbledon
SW19 4EF

Sexual Health

Sexual Health South West London

  • STI testing and treatment
  • All contraception
  • Pregnancy testing
  • Free condoms
  • Advice and info
  • Gay men’s clinic
  • Young person’s clinic

Appointments can be booked online (via website) or 0333 300 2100 (lines open 8am- 7pm Mon –Fri).

Getting It On

Information and services for 13-19 year olds on sexual and mental health issues, drugs and alcohol, and relationship problems.

Patrick Doody Clinic
79 Pelham Road
Wimbledon
SW19 1NX

The young person’s walk-in clinic at Patrick Doody is available every Monday 3.00pm-7.00pm.

ASK Brook 24/7

To help under 25’s with whatever question you might have about your sexual health or relationships and wellbeing, including sex, contraception, STIs, pregnancy and abuse.

Catch 22

Catch 22 delivers Merton Young Person’s Risk and Resilience Service (C22 DISC) – a specialist service that supports young people to reduce the use of substances, promote sexual health and positive health choices through early intervention, prevention and substance misuse treatment for young people aged 24 and under. Also runs the C-Card scheme which provides free condoms to young people aged 13-24 years. Young people can refer themselves to this service.

The Chaucer Centre
Canterbury Road
Morden
SM4 6PX

Contraceptive Methods – Leaflets and Booklets

Free2B Alliance

Free2B offer support to young people who identify as LGBTQ+ or who may be questioning their sexuality and/or gender.

Free2B is a London based Community Interest Company with the aim of supporting lesbian, gay, bisexual and transgender individuals, those questioning their sexuality &/or gender, plus individuals who define themselves by alternative identities (LGBTQ+).

They provide a unique provision in delivering three distinct, yet interrelated services: support for young people; support for parents and LGBTQ+ training for organisations & education establishments. Our core aim is to provide a safe, social space for LGBTQ+ young people and parents to be able to come together, share common experiences and ‘be themselves’ without fear of discrimination.

Current Services:

  • The Gap LGBTQ+ youth club for young people aged 13-19; Fridays 6-8pm
  • Gapsters LGBTQ+ youth club for young people aged 9-13; Fridays 4-5.30pm
  • Free2Talk 1:1 mentoring for young people aged 13-18 (Merton + Wandsworth)
  • Proud Parents for parents of LGBTQ+ children

Telephone: 07757 502 726 or 07884 425 408 

Email: info@free2b-alliance.org.uk

The Havens

If you’ve been raped or sexually assaulted in the past 12 months. Initial assessments and medical examinations, plus follow up counselling, tests and treatments are available via a 24 hour helpline.

Three centres in London – Camberwell, Whitechapel and Paddington.

Young people can refer themselves to this service.

Smoking, Drugs and Alcohol

Catch 22

Catch 22 delivers Merton Young Person’s Risk and Resilience Service (C22 DISC) – a specialist service that supports young people to reduce the use of substances, promote sexual health and positive health choices through early intervention, prevention and substance misuse treatment for young people aged 24 and under. Also runs the C-Card scheme which provides free condoms to young people aged 13-24 years. Young people can refer themselves to this service.

The Chaucer Centre
Canterbury Road
Morden
SM4 6PX

One You Merton

Talk to Frank

Friendly, confidential advice on any subject related to drugs. Full of information about what drugs are, dealing with pressures from your mates, looking after yourself and what to do if things go wrong and where to get help.

Telephone: 0300 123 6600

Domestic Abuse Support

The Hideout

Online support for young people and children affected by domestic violence. A separate page for Children and one for Young People to help you understand domestic abuse and how to take positive action if it’s happening to you.

Bullying

Family Lives

Confidential helpline on 0808 800 2222.

E-Safety

Childnet

Young Carers

Carers Support Merton

NHS

Twitter


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