If you have symptoms of coronavirus such as high temperature, a new continuous cough or a loss of or change to your sense of smell or taste – you must self-isolate at home for 7 days. Do not visit your GP practice, Pharmacy or Hospital.
You can request a test for coronavirus by visiting Coronavirus (COVID-19): what you need to do.
If you feel you cannot cope with your symptoms at home, your condition worsens or continues after 7 days please contact NHS 111.
For further advice on self-isolation please visit www.gov.uk/coronavirus.
During the coronavirus pandemic we at the Nelson Medical Practice have adapted the ways we are delivering care to our patients.
In line with national guidance, ALL appointment requests will now be triaged by a clinician. When booking an appointment, please provide our Patient Care Navigators with as much information as possible about the nature of your problem.
We have increased capacity for telephone & video consultations and doctors and nurses can book face to face appointments when needed.
These changes mean that we can keep all our patients and staff safe whilst continuing to provide the care you need.
Same Day & Routine Appointments available 08:00 – 18:30 Monday – Friday
Patients can also use the ‘Get Help Now’ tool to request medication, referrals, test results, medical / insurance reports and any other general enquiries.
For any new medical concern please use our online symptom checker and advice service, Doctorlink.
If an appointment is required following Doctorlink’s online assessment, you will be able to book an appointment directly or generate a request for the practice to contact you.
If you cannot use Doctorlink or resolve your problem online, please be assured that we are still here to help you. Please contact the practice on 020 3826 0826 for assistance.
Please note the ‘Patient Access’ service for online bookings is currently suspended. However, patients can still use this service to view their test results, order medication and view their medical record.
Please not that some nursing services are temporarily suspended. If you would like to see a member of our nursing team, please contact us on 020 3826 0826 to arrange an appointment.
Contraception and sexual health (including cervical smears)
There are a number of local clinics offering in hours and out of hours contraception and sexual health services. If you require general contraceptive advice or a prescription for a contraceptive pill and would prefer to speak with a clinician at our practice, please contact our Patient Care Navigators on 020 3826 0826 to discuss further.
If you require an appointment for a cervical smear please contact us on 020 3826 0826.
Home visits are for housebound or ‘shielding’ patients. If you require a home visit please contact the practice on 020 3826 0826 before 11:00am (Monday – Friday) and provide one of our Patient Care Navigators all the necessary details to enable to doctor to assess your needs.
Please note, home visits are not for those who do not have transport.