The Nelson Medical Practice

Kingston Road, London, SW20 8DA

South West London CCG Member Practice

111 Out of hours
GP services only, call: 020 3826 0826
All other Health Centre Services, call: 0203 668 3300
GP services only
email address: swlccg.enquiriesnelson@nhs.net

The Nelson Medical Practice – Update on our current services

Update – September 2021

Please be assured that the practice is open as usual and we want to encourage you to seek support from the surgery if needed, for any reason.

We have however seen a significant surge in demand over the last few months and are currently handling over 1,000 calls on average each day. We understand call waiting times can be frustrating but ask that you remain patient with our team. You can also you the online symptom checker ‘doctor link’ to access care directly.

Please be aware that as a Merton resident you can access some healthcare services directly these include:

Flu vaccination programme – National delivery delay by third party

This year’s deliveries of flu vaccinations have been unexpectedly delayed due to freight challenges. We know you will be disappointed with this delay, which is completely beyond our control, and ask for your patience as we await further updates. As your registered GP Practice we are keen to administer your vaccination to you and therefore kindly request that you wait to be contacted by us before ringing the Practice.

As soon as we have a confirmed delivery date for our flu vaccines we will be in contact with all eligible patients to explain the process for booking a flu vaccination. If you are on our housebound register we will then also contact you to book a home visit. Thank you for continuing to support your local GP practice.

Blood tests –supply shortage

Some of you may have heard about the national shortage of blood bottles for blood testing. We have therefore been asked by NHS England to reduce blood tests as a result of the supply shortage. This may mean that we ask you to delay some blood tests this will particularly be the case for routine monitoring and health screening. We thank you for your understanding during this time and we will keep you informed as we are told more by the national healthcare bodies.


Coronavirus rates remain high locally (although thankfully we have not yet seen the number of severe cases noted in the winter) and we ask you to continue to remain cautious. Please be assured that the practice has taken every measure to keep you safe and as a result we may ask that if you have symptoms that could indicate an infectious illness we see in our ‘hot’ room away from the main waiting area.

The symptoms of coronavirus infection are often mild to start with and we ask that if you are at all concerned that you or a relative have coronavirus then please book a formal PCR viral swab via www.gov.uk/get-coronavirus-test.

(lateral flow home tests are NOT sufficiently accurate to exclude coronavirus).

We have seen incredible uptake of the vaccination locally and it is good to see that this is protecting out local population. Your local NHS is delivering the biggest vaccination programme in its history, with over 1,260,000 Covid-19 vaccinations administered across South West London.

Mental health

We recognise the significant mental and physical demands that this pandemic has put on everyone and want to share with you some wellbeing workshops that are available to Merton residents.Upcoming workshops include “Alcohol, Mood and Emotions”, “Feeling Confident coming out of Lockdown” and “Managing Sleep”. These are arranged through Merton uplift by calling 020 3513 5888 or by visiting www.eventbrite.co.uk/merton-uplift.