The Nelson Medical Practice

Kingston Road, London, SW20 8DA

South West London CCG Member Practice

111 Out of hours
GP services only, call: 020 3826 0826
All other Health Centre Services, call: 0203 668 3300
GP services only
email address: swlccg.enquiriesnelson@nhs.net


Patient Care Navigator

Accountable to: Operations Director

Responsible to: Team Leader

Job purpose: To provide an efficient service to patients presenting to or telephoning the practice.

Hours of work: Between 18 and 22.5 hours per week worked over 4 or 5 days.

Main Duties and Responsibilities

1. To assist the doctors and other clinicians in the provision of a high quality service

2. Receiving and directing patients on arrival in a courteous and efficient manner

3. Answering general enquiries, explaining processes

4. Answering telephone calls coming into the surgery and dealing with callers as appropriate

5. Receiving and recording requests for home visits and messages for the doctors & nurses

6. Seeking patient information and results from hospitals and other organisations

7. Giving results to patients

8. Book transport for patients having to attend hospital appointments.

9. Initiating computerised prescriptions as requested by patients.

10. Registering new patients onto the clinical system (both permanent & temporary patients)

11. Entering patient data onto the clinical system

12. Contacting/chasing patients as requested by the Clinicians.

13. Booking of appointments

14. Photocopying

15. Faxing & emailing outside agencies

16. To work as a positive and active member within the Practice Team.

17. You will be expected to take part in an annual appraisal at which your performance will be reviewed and your training needs discussed.

18. Attend relevant meetings as required including staff meetings. You may be requested to attend other meetings at the request of the nursing, medical or management team.

19. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties that may be requested from time-to-time.

Person Specification

  • Good IT Skills – Essential
  • Good organisational skills – Essential
  • Good communication skills – Essential
  • Ability to multi-task – Essential
  • Ability to work to deadlines – Essential
  • Knowledge of local health services / providers – Desirable