The practice provides information to patients in a variety of formats to enable you to ask appropriate questions of health care professionals, access approved literature and better understand and manage your own care. By providing accessible information in a variety of formats we aim to give you the right information, at the right time, in the right way.
We aim to deliver this information in a number of ways:
- PC terminals for internet access on the ground floor of The Nelson Health Centre.
- Printed leaflets giving you your diagnosis and signposting sources of support and information.
- Patient Navigators
- Information on an existing, diagnosed condition, from recognised national and local websites:
We have trained our reception team to function as Patient Navigators. Their role is to try to help you get the right care, in the right place, at the right time with the right outcome.