Due to rapidly increasing demands and pressure on the NHS we are now implementing measures that will help with the management of the situation. Whilst we are in this period of extreme demand please try to avoid visiting or calling the practice. To help us manage the demand we have altered the way in which patients are able access same day services.
All requests to be seen on the same day will, in the first instance, now have to go through a telephone triage. We have also removed all online directly bookable same day appointments and replaced these with telephone triage slots. Additionally we are asking that patients do not come to the practice to book same day appointments. Those who do will be placed on the call back list and asked to await a call from our Same Day Team.
We do also have the following additional methods of contacting the practice to access assistance which we hope will help with the situation.
This is an online clinical assessment tool which, if appropriate, also allows a patient to book an appointment at the practice. We are encouraging patients to register on this system now in order that clinical assistance is available without needed to call or attend the practice.
Nelson Medical Practice Contact Us Form
For matters that are less urgent please use our Contact Us form on our website. You can use this for matter such as:
- General enquiries
- Medication requests
- Medical / Insurance reports
- Fit notes
- Private letters
- Referral enquiries
You can access our Contact Us page online.
This system is available for patients to book appointments, view test results, order repeat medications and view your medical records . If you are not already registered for this service we recommend you do so now. You do not need to attend the practice to register; this can be done online on the Patient Access website.