These events are open to anyone interested in attending, no need to book in advance, you will just need to click the link to join the session that you like a few minutes before the session.

Please note there are couple of sessions using phone lines too.

Please feel free to pass this to your friends and families.

Virtual World Arthritis Day – Tuesday 12th Oct 2021

9.30-10.30 Ki Gong by Peter

Ki Gong for health and vitality. A brain oriented style of Ki Gong from Korea, that increases flexibility, stamina, joint mobility, deeper meditation and more. Give this call a try and see how you feel at the end of it.

Link: 9.30-10.30 Ki Gong by Peter

10.40-10.55 Warm and Well in Winter

Giles Read from Thinking works will be giving top tips on how to keep warm and well and save money this winter.

Link: 10.40-10.55 Warm and Well in Winter

11.00-11.30 Everyday exercises that will keep you supple at any age

Exercise session with Gemma Gillen from All things Pilates

Link: 11.00-11.30 Everyday exercises that will keep you supple at any age

11.30-12.00 Reading and emotional wellbeing

Larissa Schneider-Kim from the Kingston Communication and Engagement team will discuss the art of reading and its benefits and help you escape into a new world.

Link: 11.30-12.00 Reading and emotional wellbeing

12.00-12.20 Stretching & Mindfulness

Yin Yoga with Lorna Holloway from Kingston Council

Link: 12.00-12.20 Stretching & Mindfulness

12.20-13.00 Stress

Learn tips on managing stress with Giselle Monbiot, from Kingston Libraries

Link: 12.20-13.00 Stress

13.00-13.30 Let’s Exercise

Exercise session with Magda from Get Active

Link: 13.00-13.30 Let’s Exercise

14.00-14.30 OA symptom management

Ines Rodrigues from Kingston Hospital rheumatology Nurse will discuss how to manage your osteoarthritis symptoms

Link: 14.00-14.30 OA symptom management

14.30-15.00 Get U Better

Find out how to self manage your musculoskeletal injuries/conditions using Get U Better app/website.

Link: 14.30-15.00 Get U Better

15.00-15.30 Exercise in Arthritis-Move to Improve.

Sampada Bhide from Surbiton Primary Care Network will discuss why you need to exercise and what exercises you can do. The session will include an exercise demonstration

Link: 15.00-15.30 Exercise in Arthritis-Move to Improve.

15.30-16.00 Escape Pain

Learn about Escape pain website and app and how you can access them to manage knee, hip and back problems

Link: 15.30-16.00 Escape Pain

If you have attended any of the day’s events, Please complete the Arthritis Day Feedback Form. The form will take 5 minutes to complete.

The form also includes contact details of the presenters and gives you an opportunity to ask any queries to the presenters.

Virtual World Osteoporosis Day -Wednesday 20th Oct 2021

9.30 -10.00 Lifestyle and Bone Health (phone session)

Learn how to keep your bones healthy with Nimalini Ajith, Kingston Public Health

Please call free on 08081890847.

10.00-10.30 Everyday exercises that will keep you supple at any age

Exercise session with Gemma Gillen from All things Pilates

Link: 10.00-10.30 Everyday exercises that will keep you supple at any age

10.30-11.30 Falls prevention

Birthe Anderson will be talking about what to look out for and how to reduce the risk of falls

Link: 10.30-11.30 Falls prevention

11.30-12.00 Physical Activity for Osteoporosis

Join Gareth Harvey from Get Active for a 20 minute exercise programme finishing with a 5 minute talk regarding what Get Active is and how to get onto the programme.

Link: 11.30-12.00 Physical Activity for Osteoporosis

13.00-13.30 Sleep

Learn how to sleep better with Giselle Monbiot from Kingston Libraries

Link: 13.00-13.30 Sleep

13.30 – 14.00 Healthy Lifestyle Services

Learn about the healthy lifestyle services and how to access them with Anjali Rajkumar from Kingston Public Health.

Link: 13.30 – 14.00 Healthy Lifestyle Services

14.00-14.30 Osteoporosis

Ines Rodrigues from Kingston Hospital Rheumatology Nurse will talk about Osteoporosis and how to keep bones healthy

Link: 14.00-14.30 Osteoporosis

14.30-15.00 Folk Dance

Phil and Brenda Steventon from Tolworth World of Dance will take you on a world tour of dance. All abilities welcome, no need for partners.

Link: 14.30-15.00 Folk Dance

15.00 – 15.15 Keep Warm and Well in Winter

Giles Read from Thinking Works will give top tips on how to keep warm and well and save money this winter.

Link: 15.00 – 15.15 Keep Warm and Well in Winter

15.15-15.45 Royal Osteoporosis Society

Stan from the Royal Osteoporosis Society will talk about the work of the charity and how they can help you

Link: 15.15-15.45 Royal Osteoporosis Society

If you have attended any of the day’s events, Please complete the Osteoporosis Day Feedback Form. The form will take 5 minutes to complete.

The form also includes contact details of the presenters and gives you an opportunity to ask any queries to the presenters.

November Information sessions

Osteoporosis and Bone Health – Thursday, 4 Nov (10.00am-12.00pm)

Learn about how to manage or prevent osteoporosis. We will discuss diet, exercise and lifestyle factors that affects our bones and how to keep them healthy and strong.

Link: Osteoporosis and Bone Health – Thursday, 4 Nov (10.00am-12.00pm)

Osteoarthritis Management – Thursday, 11 Nov (1.00-2.30pm)

Learn about osteoarthritis and how to look after your joints using exercise and lifestyle factors.

Link: Osteoarthritis Management – Thursday, 11 Nov (1.00-2.30pm)

Physical Activity – Thursday, 18 Nov (1.00-2.30pm)

Learn about Physical activity and the type and amount of activities we need to do to maintain our health and wellbeing. Also learn about simple exercises to do at home.

Link: Physical Activity – Thursday, 18 Nov (1.00-2.30pm)

Update – October 2021

Please be assured that the practice is open as usual and we want to encourage you to seek support from the surgery if needed, for any reason.

Our reception is staffed by patient care navigators from 7am until 8pm Monday to Friday and is open. We have always offered face-to-face appointments to those who want and need them throughout the pandemic. Over recent months we have however seen a significant surge in demand and are currently handling over 1,000 calls on average each day. We are providing over 1800 appointments per week – the majority in person.

We have noted an intermittent problem with the telephone system in that occasionally people are on hold for extended periods of time we are replacing this in the coming weeks to improve patient experience and reduce time waiting on hold.

We understand call waiting times can be frustrating but ask that you remain patient with our team. You can also you the online symptom checker ‘doctor link’ to access care directly, or use the contact us button.

• Musculoskeletal appointments offered directly by Connect health – 02037953430
• Mental health appointments can be accessed directly by Merton Uplift 
• Same day Minor injury appointments are offered at Queen Mary’s Hospital and can be accessed by calling 020 8725 0120.
• Specialist opticians are providing direct primary eye care services. A list of participating opticians can be found here and further details at www.primaryeyecare.co.uk
• Local pharmacies can also provide advice relating to simple conditions, and many treatments purchased directly from the pharmacy.

Flu vaccination programme

We are running weekend Flu clinics over several weekend in October. We have had an excellent response from local residents which we hope will protect our population from Flu this winter. Thank you for your enthusiasm.

Coronavirus

Coronavirus rates remain high locally (although thankfully we have not yet seen the number of severe cases noted in the winter) and we ask you to continue to remain cautious. Please be assured that the practice has taken every measure to keep you safe and as a result we may ask that if you have symptoms that could indicate an infectious illness we see in our ‘hot’ room away from the main waiting area.

The symptoms of coronavirus infection are often mild to start with and we ask that if you are at all concerned that you or a relative have coronavirus then please book a formal PCR viral swab via www.gov.uk/get-coronavirus-test.

(lateral flow home tests are NOT sufficiently accurate to exclude coronavirus).

We have seen incredible uptake of the vaccination locally and it is good to see that this is protecting out local population. Your local NHS is delivering the biggest vaccination programme in its history, with over 1,260,000 Covid-19 vaccinations administered across South West London.

Mental health

We recognise the significant mental problems that are facing our patients. We are pleased to announce that two highly experience health and wellbeing coaches have joined the surgery and ae available to support you. If you think this may be of benefit to you then please do mention it to your doctor. Merton Uplift continues to offer access to psychological therapies and you can contact them directly by calling 020 3513 5888. They also run workshops in various areas including “Alcohol, Mood and Emotions”, “Feeling Confident coming out of Lockdown” and “Managing Sleep”. These are arranged through Merton uplift visiting www.eventbrite.co.uk/merton-uplift.

Weight management

One important aspect of health that has been highlighted by the coronavirus pandemic is management of weight. If you would like to book a consultation about weight management then please speak to our navigators who can direct you to appropriate appointments and resources.

GP practices are open but the pandemic is not over.

In South West London there are still thousands of people getting Covid-19 every week, with many being admitted into hospital and some into intensive care.

Local GP practices treated people throughout the Covid lockdowns and continue to do so. We must make sure our practices are safe for our staff and protect patients who need to attend in person.

How are practices working now?

When people need seeing face to face this should happen as quickly and safely as possible and it is important that people are assessed first to decide who needs:

• to be seen in person by one of the team
• a phone consultation
• a video consultation
• help from a community pharmacy or another health service

We also want to avoid asking people to travel to practices, where they may come into contact with unwell or infectious people, when this is not essential.

How can I contact my GP?

You can still telephone your GP practice but, if your practice offers it and you are able to, the best thing to do is to use an online service on the practice website. You will then be contacted with the best appointment for you.

If you need help with minor injuries at any time or urgent care when your GP practice or pharmacy is closed visit 111.nhs.uk or dial 111. 111 can also book out of hours appointments.

You can access NHS 111, contact your practice and get your Covid Pass using the NHS App. Search NHS App in your app store.

Why do receptionists ask personal questions?

GP reception staff are skilled professionals and ask questions to make sure you see the right person at the right time and treat all information confidentially. If you don’t want to speak on the phone, you can use the online service on the practice website, if your practice offers this.

I wanted to see my GP, so why am I seeing someone else?

Many GP practices now include a range of professionals like physician’s associates, nurses, practice pharmacists and paramedics who can help you. This means you can often be seen more quickly and if you then need to be seen by your GP they will organise this for you.

Where else can I get help?

Always dial 999 in a life-threatening emergency.

Visit www.nhs.uk for advice on common symptoms and a list of local services or speak to your community pharmacist first for advice on minor illnesses www.nhs.uk/find-a-pharmacy

Local residents across Merton invited to have their say on types of health and well-being activities they would like to see from new community partnership. For more information, please see our AFC-Nelson Partnership Press Release. 

For more information on Hay Fever, what the symptoms are and treatment options that are available, please visit: www.patient.info/allergies-blood-immune/hay-fever-leaflet.

All GP practices in England are legally required to share data with NHS Digital under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

You have the choice to opt out – to do so, please follow the instructions below.

You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice – NHS Digital.

The GPDPR extraction (planned originally for 1st July) is now scheduled to take place on 1st September 2021.

Opting out

If you do not want your data to be shared outside of the GP practice for purposes except your own care, you can register a Type 1 opt-out with us. This can be done by returning this form to us by email (swlccg.enquiriesnelson@nhs.net) or by post.

If you do not want your data to be shared outside of NHS Digital for purposes beyond your direct care, you can register a National Opt out online: National Data Opt Out Link

All GP practices in England are legally required to share data with NHS Digital under the Health and Social Care Act 2012 (2012 Act). More information about this requirement is contained in the data provision notice issued by NHS Digital to GP practices.

You have the choice to opt out – to do so, please follow the instructions below.

You can learn more about how NHS Digital uses your data here: General Practice Data for Planning and Research: GP Practice Privacy Notice – NHS Digital.

The GPDPR extraction (planned originally for 1st July) is now scheduled to take place on 1st September 2021.

Opting out

If you do not want your data to be shared outside of the GP practice for purposes except your own care, you can register a Type 1 opt-out with us. This can be done by returning this form to us by email (swlccg.enquiriesnelson@nhs.net) or by post.

If you do not want your data to be shared outside of NHS Digital for purposes beyond your direct care, you can register a National Opt out online: National Data Opt Out.

Please note that the Nelson Health Centre site is no longer booking people in for first doses of the Covid-19 vaccine. We’re making this change so health services offered at The Nelson can return to normal after the pandemic, enabling us to treat more patients.

If you are eligible to receive your vaccine, visit the NHS national booking website or call 119, where there are plenty of local options. Eligible patients will also receive invitations from their GP practices to book at the Wilson Hospital site.

If you had your first dose vaccination at The Nelson, we will be in touch inviting you to book your second dose. Alternatively, you can book at a different local site on the NHS national booking website the or by calling 119.

Q&A for practice staff to use if patients ask questions

Why can’t I book my Covid-19 vaccination at The Nelson Health Centre?

We are no longer booking people in for first doses because we need space so normal health services can resume on the site.

Where can I go instead?

For first doses you can book on the NHS website where you’ll find several local options including Centre Court, AFC Wimbledon and Hilton Pharmacy on Grand Drive. You can book at the Wilson hospital, when you receive an invitation from us. We also organise many pop-up clinics – keep an eye on Nextdoor and Twitter to find out more.

What if I had my first dose at The Nelson?

As we will continue offering second doses from The Nelson until August, we will contact you with details of how to book at The Nelson or The Wilson Hospital when it’s your turn. Alternatively, you can book your second dose on the NHS website.

Can I go to a walk-in for my second dose?

Second doses aren’t currently available at walk-in clinics – you need to book so we can make sure you receive the same vaccine as for your first dose.

If you have had a full course of the COVID-19 vaccine then you can now access your Covid-19 passport via the NHS app from the 17th May.

You do not need to contact your GP for this information instead you will need to register on the NHS app.

How to register for the NHS app:

Register with the NHS app: Quick guide – YouTube

How to access your covid vaccination certificate on the NHS app:

Access your covid vaccination certificate UK – YouTube