Online Assessment and Advice
View information for:
When we are open
Same Day Care at the Nelson Medical Practice
Appointments can be booked using our online services or by calling the practice, but for new problems where you feel you need more urgent help, we suggest you use our online assessment and advice service provided by Sensely. If required this will automatically generate a request for an appointment which will be dealt with by the practice promptly.
If you feel that your problem is urgent and you cannot book an appropriate appointment or resolve your problem online then please be assured that we will help you today. Usually the process will be for you to have a telephone consultation with one of our same day team who will arrange to see you the same day if this is required. To do this please phone the Practice on 020 3826 0826 to request same day assistance.
Due to coronavirus and the need to reduce footfall though the practice, all appointments are initially via telephone or video, if there is a clinical need to see you face to face (e.g. for an examination) appointments will be arranged by the clinician.
The telephone consultation system is in place to provide same day access to clinical advice and if an appointment is required we will be able to allocate you to the clinician best suited to your concern.
Minor injuries unit
If you have a minor injury or simple illness you can attend a Minor Injuries Unit.
Urgent care centre
If you have an urgent but non-life-threatening illness or condition please attend an urgent care centre. The urgent care centre listed below are open 24 hours a day, 7 days a week:
- Urgent Care Centre, St Helier Hospital
Wrythe Lane
Carshalton
Surrey
SM5 1AA
Tel: 020 8296 2000 - Urgent Care Centre, St George’s Hospital
Blackshaw Road
Tooting
London
SW17 0QT
Tel: 020 8672 1255
When to go to A&E or dial 999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood, loss of consciousness or suspected broken bones, go to your nearest accident and emergency department or call 999.
Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.
Dial 999 or go immediately to your nearest A&E department:
- Kingston Hospital
Galsworthy Road
Kingston upon Thames
Surrey
KT2 7QB - St Helier Hospital
Wrythe Lane
Carshalton
Surrey
SM5 1AA - St George’s Hospital
Blackshaw Road
Tooting
London
SW17 0QT
When we are closed
Sensely
This is an online tool to check your symptoms and direct you to the most appropriate care.
NHS 111
NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.
It offers a one-stop number for patients with urgent, but not life-threatening symptoms who want a fast and easy way to get help when they need it. More . . .
Out of hours general practice
If needed you can see a GP any time of day or night 365 days a year. This service is accessed through NHS 111 so you just need to dial 111 to arrange this.
Minor injuries unit
If you have a minor injury or simple illness you can attend a Minor Injuries Unit.
Urgent care centre
If you have an urgent but non-life-threatening illness or condition please attend an urgent care centre. The urgent care centres listed below are open 24 hours a day, 7 days a week:
- Urgent Care Centre, St Helier Hospital
Wrythe Lane
Carshalton
Surrey
SM5 1AA
Tel: 020 8296 2000
When to go to A&E or dial 999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood, loss of consciousness or suspected broken bones, go to your nearest accident and emergency department or call 999.
Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.
Dial 999 or go immediately to your nearest A&E department:
- Kingston Hospital
Galsworthy Road
Kingston upon Thames
Surrey
KT2 7QB - St Helier Hospital
Wrythe Lane
Carshalton
Surrey
SM5 1AA - St George’s Hospital
Blackshaw Road
Tooting
London
SW17 0QT
