logo

The Nelson Medical Practice

Kingston Road, London, SW20 8DA

111 Out of hours
GP services only, call: 0203 668 3400
All other Health Centre Services, call: 0203 668 3300

What to do if you have an urgent problem or need to be dealt with today

View information for:

When we are open

NHS 111

NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.

It offers a one-stop number for patients with urgent, but not life-threatening symptoms who want a fast and easy way to get help when they need it. More . . .

Same Day Care at the Nelson Medical Practice

Same day appointments can be booked using our online services.

If you feel that your problem is urgent and you cannot book an appropriate appointment or resolve your problem online then please be assured that we will help you today. Usually the process will be for you to have a telephone consultation with one of our same day team who will arrange to see you the same day if this is required. You can book a call back from the same day team using our online services (please bear that call back time will be approximate). If you are unable to do this then please phone the Practice on 0203 668 3400 to request same day assistance.

Even if you have booked an urgent appointment online you may get a call from our same day team in advance of your appointment to see whether we can help you remotely without you needing to come into the Health Centre.

The telephone consultation system is in place to provide same day access to clinical advice and if an appointment is required we will be able to allocate you to the clinician best suited to your concern.

The same day team can also provide a prescription which can be collected from The Health Centre reception or sent electronically direct to your pharmacy.

Minor injuries unit

If you have a minor injury or simple illness you can attend the Queen Mary’s Hospital MIU in Roehampton.

Urgent care centre

If you have an urgent but non-life-threatening illness or condition please attend an urgent care centre. The urgent care centre listed below are open 24 hours a day, 7 days a week:

  • Urgent Care Centre, St Helier Hospital
    Wrythe Lane
    Carshalton
    Surrey
    SM5 1AA
    Tel: 020 8296 2000

When to go to A&E or dial 999

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood, loss of consciousness or suspected broken bones, go to your nearest accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Dial 999 or go immediately to your nearest A&E department:

  • Kingston Hospital
    Galsworthy Road
    Kingston upon Thames
    Surrey
    KT2 7QB
  • St Helier Hospital
    Wrythe Lane
    Carshalton
    Surrey
    SM5 1AA
  • St George’s Hospital
    Blackshaw Road
    Tooting
    London
    SW17 0QT

When we are closed

NHS 111

NHS 111 is a free phone service which is available 24 hours a day, 365 days a year.

It offers a one-stop number for patients with urgent, but not life-threatening symptoms who want a fast and easy way to get help when they need it. More . . .

Out of hours general practice

If needed you can see a GP any time of day or night 365 days a year. This service is accessed through NHS 111 so you just need to dial 111 to arrange this.

Minor injuries unit

If you have a minor injury or simple illness you can attend the Queen Mary’s Hospital MIU in Roehampton.

Urgent care centre

If you have an urgent but non-life-threatening illness or condition please attend an urgent care centre. The urgent care centres listed below are open 24 hours a day, 7 days a week:

  • Urgent Care Centre, St Helier Hospital
    Wrythe Lane
    Carshalton
    Surrey
    SM5 1AA
    Tel: 020 8296 2000

When to go to A&E or dial 999

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood, loss of consciousness or suspected broken bones, go to your nearest accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Dial 999 or go immediately to your nearest A&E department:

  • Kingston Hospital
    Galsworthy Road
    Kingston upon Thames
    Surrey
    KT2 7QB
  • St Helier Hospital
    Wrythe Lane
    Carshalton
    Surrey
    SM5 1AA
  • St George’s Hospital
    Blackshaw Road
    Tooting
    London
    SW17 0QT

Find health help with NHS website and app

HHN_MERTON-web-banner

 

 

 

 

 

 

 

 

 

 

The NHS in Merton has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now website and app can guide you to the service that will help you best.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them near you. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers.

The Apple and Android versions feature a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, and save their favourite Health Help Now pages to find them again in one click.

To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store. Why not download Health Help Now to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms, and advice for people of all ages. Visit www.healthhelpnow-nhs.net or search “Health Help Now” in your app store.

Twitter


cqc-logo