The Nelson Medical Practice

Kingston Road, London, SW20 8DA

South West London CCG Member Practice

111 Out of hours
GP services only, call: 020 3826 0826
All other Health Centre Services, call: 0203 668 3300
GP services only
email address: swlccg.enquiriesnelson@nhs.net


Choose and Book

What is Choose and Book?

Choose and book is a service that lets you choose the hospital or Clinic you wish to attend for your first appointment. It also gives you the choice of date and time that is convenient for you to fit in with your day to day life.

For more information and access the choose and book service, see the Choose and Book website.

How Choose and Book works?

When you and your GP agree that you need an appointment with a specialist, Choose and Book shows your GP which hospitals or clinics are available for your treatment. Sometimes they are able to book an appointment for you during the consultation and give you the appointment details then.

If this is not possible owing to availability or time constraints then an Appointment Request is raised on the Choose and Book system and an Appointment Request letter is printed off which lists your unique booking reference number, your NHS number and a list of hospitals or clinic options for your to choose from.  It also gives you a password with your appointment request letter.  This is then given to you in the consultation, left for you to collect at reception or sent to you subsequently by post. Once you have received your paperwork you can then decide how you wish to book your appointment; this can be via the telephone, using the national number on the letter or via the internet.  Please note that whilst the vast majority of appointments can be booked this way, in some cases you will need to telephone your chosen hospital directly to make your appointment.  This is because the hospital appointments system does not link to Choose and Book.

A referral letter is then dictated by the GP and this is passed to the secretary for typing and then this is linked to your appointment electronically so that it can be viewed by your specialist.

Can I book all my appointments through Choose and Book?

When you and your GP agree that you need an appointment with a specialist, you can book your FIRST hospital or clinic appointment using Choose and book if available.  Any follow up appointments are arranged by the hospital themselves. Find out more about Hospital Appointments.