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The Nelson Medical Practice

Kingston Road, London, SW20 8DA

South West London CCG Member Practice

111 Out of hours
GP services only, call: 020 3826 0826
All other Health Centre Services, call: 0203 668 3300
GP services only
email address: swlccg.enquiriesnelson@nhs.net

Monthly Archives: December 2021

Update On Our Current Services 16/12/21

With the emergence of the Omicron variant the NHS is again being asked to support a national campaign to reduce the impact of coronavirus through delivering booster vaccinations at unprecedented pace.

The case rates in Merton are now very high and rising quickly. This may mean that some of our routine primary care appointments may need to be delayed as we focus on urgent care and the delivery of vaccinations.

We want to assure you that the practice is open as usual for all urgent health care needs and we will continue to provide care in the surgery, on the phone and online during our opening hours 08:00 – 18:30.

Additional urgent GP appointments are available at weekends and Bank Holidays from 8am to 8pm from the 18th December to the 16th January and can be arranged by calling 03333386570.

Outside of these times please call 111.

Coronavirus

The current population rates of coronavirus are currently very high and rising rapidly.

The practice is open to see you in person, online, or on the phone if needed. We are continuing to use telephone triage to keep our patients safe. Some conditions can be managed remotely and we know this is convenient for some patients, this makes it safer and easier for those who need to come to the surgery to do so.

If you have symptoms that could indicate an infectious illness we will see you in our isolation room and will ask you to wait away from the main waiting area in order to keep other patients safe. Please ensure you follow these instructions clearly.

There are also things that you can do to help reduce the potential for transmission within the surgery.

  • Please arrive on time (not early) for your appointment to reduce time in the waiting room
  • Please wear a mask at all times during the building
  • Wash or sanitize your hands before entering and when you leave
  • Consider taking a lateral flow test before attending the practice.

The symptoms of coronavirus infection are often mild to start with and are often similar to many other viral illnesses with symptoms including muscle aches, headache, sore throat and tiredness as well as the well-known cough, fever and loss of smell. If in any doubt about your symptoms please book a formal PCR viral swab via.

www.gov.uk/get-coronavirus-test

If you need support during this difficult time please contact the Merton Community hub Covid-19 Community Response Hub (mertonconnected.co.uk). You can call them on 0208 066 4086 or email help@mertoncommunityhub.org.uk.

More information about the covid situation in the borough is available on Merton Council’s website Coronavirus | Merton Council. We recommend signing up for email updates.

Coronavirus Vaccination

Vaccines are our most powerful defence again coronavirus and will help keep you and those around you safe, and to bring the pandemic to an end. Vaccines are proving safe and effective.

Anyone who has not yet had a vaccination should have one now. No appointment is needed, the clinics are listed here. Walk-in and pop up vaccination clinics – South West London CCG (swlondonccg.nhs.uk) or book using the national booking system.

If you feel worried about having a vaccination please discuss with clinic staff or one of our team who will be happy to talk this through with you.

Boosters

Booster vaccinations are our main defence against the Omicron variant – all patients over 18 who are more than 91 days from their second vaccination can book a booster now.

Additional clinics are taking place at the Nelson Health Centre and Wilson Hospital, as well as Centre Court Shopping centre and other sites in the borough. Appointments are often not necessary.

All details can be found here:  Walk-in and pop up vaccination clinics – South West London CCG (swlondonccg.nhs.uk)

Or use the national booking system to book coronavirus boosters.

Our reception staff are not able to prioritise people for booster vaccination nor arrange ‘Covid passports’ as the process is managed nationally.

Service update

Our reception is staffed by patient care navigators from 7am until 8pm Monday to Friday and is open. We have always offered (and continue to offer) face-to-face appointments to those who want and need them throughout the pandemic. Over recent months we have however seen a significant surge in demand and are currently handling over 1,000 calls on average each day. We are providing over 1800 appointments per week – the majority in person.

We have noted an intermittent problem with the telephone system in that occasionally people are on hold for extended periods of time. We have therefore taken the decision to replace our telephony provider, which we hope will significantly improve the service. We apologise for the inconvenience whilst we do this and appreciate your patience and understanding whilst we make these changes.

We understand call waiting times can be frustrating but ask that you remain patient with our team. You can also you the online symptom checker ‘doctor link’ to access care directly, or use the ‘contact us button’.

Mental health

We know that winter can be a particularly challenging time for all of us, particularly so in the current pandemic.  If you have an urgent mental health concern please do call our practice team in hours. There are also many service that you can access directly:

Merton Uplift continues to offer access to psychological therapies and you can contact them directly by calling 020 3513 5888. They also run workshops in various areas including “Alcohol, Mood and Emotions”, “Feeling Confident coming out of Lockdown” and “Managing Sleep”. These are arranged through Merton uplift visiting.

The Nelson Medical Practice – Update on our current services

December 2021

With the emergence of the Omicron variant the NHS is again being asked to support a national campaign to reduce the impact of coronavirus through delivering booster vaccinations at unprecedented pace.

The case rates in Merton are now very high and rising quickly. This may mean that some of our routine primary care appointments may need to be delayed as we focus on urgent care and the delivery of vaccinations.

We want to assure you that the practice is open as usual for all urgent health care needs and we will continue to provide care in the surgery, on the phone and online during our opening hours 08:00 – 18:30.

Additional urgent GP appointments are available at weekends and Bank Holidays from 8am to 8pm from the 18th December to the 16th January and can be arranged by calling 03333386570.

Outside of these times please call 111.

Coronavirus

The current population rates of coronavirus are currently very high and rising rapidly.

The practice is open to see you in person, online, or on the phone if needed. We are continuing to use telephone triage to keep our patients safe. Some conditions can be managed remotely and we know this is convenient for some patients, this makes it safer and easier for those who need to come to the surgery to do so.

If you have symptoms that could indicate an infectious illness we will see you in our isolation room and will ask you to wait away from the main waiting area in order to keep other patients safe. Please ensure you follow these instructions clearly.

There are also things that you can do to help reduce the potential for transmission within the surgery.

  • Please arrive on time (not early) for your appointment to reduce time in the waiting room
  • Please wear a mask at all times during the building
  • Wash or sanitize your hands before entering and when you leave
  • Consider taking a lateral flow test before attending the practice.

The symptoms of coronavirus infection are often mild to start with and are often similar to many other viral illnesses with symptoms including muscle aches, headache, sore throat and tiredness as well as the well-known cough, fever and loss of smell. If in any doubt about your symptoms please book a formal PCR viral swab via: www.gov.uk/get-coronavirus-test

If you need support during this difficult time please contact the Merton Community hub Covid-19 Community Response Hub (mertonconnected.co.uk). You can call them on 0208 066 4086 or email help@mertoncommunityhub.org.uk

More information about the covid situation in the borough is available on Merton Council’s website Coronavirus | Merton Council. We recommend signing up for email updates.

 

Coronavirus Vaccination

Vaccines are our most powerful defence again coronavirus and will help keep you and those around you safe, and to bring the pandemic to an end. Vaccines are proving safe and effective.

Anyone who has not yet had a vaccination should have one now. No appointment is needed, the clinics are listed here. Walk-in and pop up vaccination clinics – South West London CCG (swlondonccg.nhs.uk) or book using the national booking system here www.nhs.uk/book-coronavirus-vaccination

If you feel worried about having a vaccination please discuss with clinic staff or one of our team who will be happy to talk this through with you.

Boosters

Booster vaccinations are our main defence against the Omicron variant – all patients over 18 who are more than 91 days from their second vaccination can book a booster now.

Additional clinics are taking place at the Nelson Health Centre and Wilson Hospital, as well as Centre Court Shopping centre and other sites in the borough. Appointments are often not necessary.

All details can be found here:  Walk-in and pop up vaccination clinics – South West London CCG (swlondonccg.nhs.uk)

Or use the national booking system to book coronavirus boosters https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

Our reception staff are not able to prioritise people for booster vaccination nor arrange ‘Covid passports’ as the process is managed nationally.

Service update

Our reception is staffed by patient care navigators from 7am until 8pm Monday to Friday and is open. We have always offered (and continue to offer) face-to-face appointments to those who want and need them throughout the pandemic. Over recent months we have however seen a significant surge in demand and are currently handling over 1,000 calls on average each day. We are providing over 1800 appointments per week – the majority in person.

We have noted an intermittent problem with the telephone system in that occasionally people are on hold for extended periods of time. We have therefore taken the decision to replace our telephony provider, which we hope will significantly improve the service. We apologise for the inconvenience whilst we do this and appreciate your patience and understanding whilst we make these changes.

We understand call waiting times can be frustrating but ask that you remain patient with our team. You can also you the online symptom checker ‘doctor link’ to access care directly, or use the ‘contact us button’.

Mental health

We know that winter can be a particularly challenging time for all of us, particularly so in the current pandemic.  If you have an urgent mental health concern please do call our practice team in hours. There are also many service that you can access directly:

Merton Uplift continues to offer access to psychological therapies and you can contact them directly by calling 020 3513 5888. They also run workshops in various areas including “Alcohol, Mood and Emotions”, “Feeling Confident coming out of Lockdown” and “Managing Sleep”. These are arranged through Merton uplift visiting. www.eventbrite.co.uk/merton-uplift

Off the record offer talking therapy for 11 – 25 years olds https://www.talkofftherecord.org/merton/

Kooth offer online support https://www.kooth.com/

Mental health crisis care can be accessed via 0800 028 8000 

The Samaritans are available throughout the winter period via 116 123 

The Nelson Medical Practice – Update on our current services

Update – December 2021

Despite the possibility of a winter spent with the new ‘Omicron’ variant please be assured that the practice is open as usual and we want to encourage you to seek support from the surgery if needed, for any reason. If you have infective symptoms we can arrange to see you in our isolation room or one of Merton’s ‘hot hubs’, aiming to keep the main surgery building safe for all other people requiring an appointment.

We have noted an intermittent problem with the telephone system in that occasionally people are on hold for extended periods of time. We have therefore taken the decision to replace our telephony provider, which we hope will significantly improve the service. We apologise for the inconvenience whilst we do this and appreciate your patience and understanding whilst we make these changes. Thank you to all those who have provided feedback in our recent survey – and we would appreciate your continued feedback as we change the system.

Our reception is staffed by patient care navigators from 7am until 8pm Monday to Friday and is open. We have always offered (and continue to offer) face-to-face appointments to those who want and need them throughout the pandemic. Over recent months we have however seen a significant surge in demand and are currently handling over 1,000 calls on average each day. We are providing over 1800 appointments per week – the majority in person.

We understand call waiting times can be frustrating but ask that you remain patient with our team. You can also you the online symptom checker ‘doctor link’ to access care directly, or use the ‘contact us button’.

· Musculoskeletal appointments offered directly by Connect health 02037953430 

· Mental health appointments can be accessed directly by Merton Uplift

· Same day Minor injury appointments are offered at Queen Mary’s Hospital and can be accessed by calling 020 8725 0120 

· Specialist opticians are providing direct primary eye care services. A list of participating opticians can be found here and further details at www.primaryeyecare.co.uk

· Local pharmacies can also provide advice relating to simple conditions, and many treatments purchased directly from the pharmacy.

Cardiovascular disease

Cardiovascular disease remains one of the main causes of death and disability in the UK. There are however many things that you can do to stay healthy, exercising, eating well, not smoking, and monitoring you blood pressure.

Blood pressure remains one of the most important modifiable risk factors for cardiovascular disease and therefore please do check it! There is a machine in the surgery reception area which you can use and then give the readings to the surgery reception team. Alternatively, you can measure the blood pressure at home www.bihsoc.organd let us know the reading using the contact us button.

Health and well-being coaches

We are really pleased to welcome two health and well-being coaches to the Nelson practice team. both Faiz and Sally are experienced health coaches who can help you work through issues that you may be facing and achieve the targets that you set yourself to improve your overall health. Further information to follow.

Coronavirus

Coronavirus rates remain high locally (although thankfully we have not yet seen the number of severe cases noted in the winter) and we ask you to continue to remain cautious. Please be assured that the practice has taken every measure to keep you safe and as a result we may ask that if you have symptoms that could indicate an infectious illness we see in our ‘hot’ room away from the main waiting area.

The symptoms of coronavirus infection are often mild to start with and we ask that if you are at all concerned that you or a relative have coronavirus then please book a formal PCR viral swab via

· www.gov.uk/get-coronavirus-test

(lateral flow home tests are NOT sufficiently accurate to exclude coronavirus).

We have seen incredible uptake of the vaccination locally and it is good to see that this is protecting out local population. Your local NHS is delivering the biggest vaccination programme in its history, with over 1,260,000 Covid-19 vaccinations administered across South West London.

Mental health

We recognise the significant mental problems that are facing our patients. We are pleased to announce that two highly experience health and wellbeing coaches have joined the surgery and ae available to support you. If you think this may be of benefit to you then please do mention it to your doctor. Merton Uplift continues to offer access to psychological therapies and you can contact them directly by calling 020 3513 5888 <tel:020%203513%205888>. They also run workshops in various areas including “Alcohol, Mood and Emotions”, “Feeling Confident coming out of Lockdown” and “Managing Sleep”. These are arranged through Merton uplift visiting www.eventbrite.co.uk/merton-uplift

Weight management

One important aspect of health that has been highlighted by the coronavirus pandemic is management of weight. If you would like to book a consultation about weight management then please speak to our navigators who can direct you to appropriate appointments and resources.

Christmas and New Year Opening Hours 2021/2022

Monday 20th December Normal Hours
Tuesday 21st December Normal Hours
Last day to order repeat prescriptions
Wednesday 22nd December Normal Hours
Thursday 23rd December Normal Hours
Friday 24th December Normal Hours
Saturday 25th December Closed
Sunday 26th  December Closed
Monday 27th December Closed
Tuesday 28th December Closed
Wednesday 29th December Normal Hours
Last day to order repeat prescriptions
Thursday 30th December Normal Hours
Friday 31st December Normal Hours
Saturday 1st January Closed
Sunday 2nd January Closed
Monday 3rd January Closed
Tuesday 4th January Normal Hours

Out of hours

Please visit NHS 111 online or call NHS 111 for all medical advice or 999 for emergencies.

Prescriptions

Please note the last day to order prescriptions before Christmas is Tuesday 21st December and the last day before New Year is the morning of Wednesday 29th December.

NHS

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