The Nelson Medical Practice

Kingston Road, London, SW20 8DA

South West London CCG Member Practice

111 Out of hours
GP services only, call: 020 3826 0826
All other Health Centre Services, call: 0203 668 3300
GP services only
email address: swlccg.enquiriesnelson@nhs.net

Monthly Archives: March 2020

Repeat Prescriptions Patient Notice

Dear Patient

In this current climate, we would really appreciate your help in only ordering medication which you require. Please do not stockpile your medication and only order medication which you need currently.

In order to adhere to social distancing guidelines, we would encourage you to order repeat prescriptions remotely where possible. This can be done in a number of ways:

1. If you have signed up to Patient Access, you can order your repeat prescriptions through this portal.

2. You are able to use the online Contact Us facility.

3. You can email us on swlccg.enquiriesnelson@nhs.net with your prescription request. Please remember to include your full name, date of birth, address, telephone number and full details of the medicines which you require.

In all cases, please allow 3 working days for your prescription request to be processed.

If you have not already done so, you can nominate your local pharmacy to receive your prescriptions electronically. This will mean that you do not have to come to the surgery to collect your prescription. Please contact your local pharmacy to sign up for this service.

If you are in the “extremely vulnerable group” announced by the government recently, you will receive a letter about this shortly and we will automatically be arranging deliveries of your regular medicines to you; there will be no need for you to order your regular medication.

Similarly, if your local pharmacy normally orders your repeat prescriptions for you, you do not need to take any further action.

Thank you for your understanding and help. Keep well!

Self-isolation Advice

If you have been told to self-isolate, please visit the NHS website for advice on how to do this.

Get an Isolation Note

Use this service if you have to stay at home because of coronavirus and you need a note for your employer.

Before using this service, make sure you have checked the coronavirus advice on the NHS website.

If you have to stay at home but feel well enough to work, ask your employer if you can work from home. If you can work from home, you will not need an isolation note.

You can also use this service for someone else.

NHS 111 Isolation Note

Patient Notice: Increase in Demand Due to Covid-19

Due to rapidly increasing demands and pressure on the NHS we are now implementing measures that will help with the management of the situation. Whilst we are in this period of extreme demand please try to avoid visiting or calling the practice. To help us manage the demand we have altered the way in which patients are able access same day services.

All requests to be seen on the same day will, in the first instance, now have to go through a telephone triage. We have also removed all online directly bookable same day appointments and replaced these with telephone triage slots. Additionally we are asking that patients do not come to the practice to book same day appointments. Those who do will be placed on the call back list and asked to await a call from our Same Day Team.

We do also have the following additional methods of contacting the practice to access assistance which we hope will help with the situation.


This is an online clinical assessment tool which, if appropriate, also allows a patient to book an appointment at the practice. We are encouraging patients to register on this system now in order that clinical assistance is available without needed to call or attend the practice.


Nelson Medical Practice Contact Us Form

For matters that are less urgent please use our Contact Us form on our website. You can use this for matter such as:

  • General enquiries
  • Medication requests
  • Feedback
  • Medical / Insurance reports
  • SARs
  • Fit notes
  • Private letters
  • Referral enquiries

You can access our Contact Us page online.

Patient Access

This system is available for patients to book appointments, view test results, order repeat medications and view your medical records . If you are not already registered for this service we recommend you do so now. You do not need to attend the practice to register; this can be done online on the Patient Access website.